Refund and Cancellation Policy

Version 1.0 · Effective Date September 1, 2025

This Refund and Dispute Policy ("Policy") applies to all users ("User," "you," or "your") of the Track Time Alerts application ("Service," "we," "us," or "our"). By using the Service, you acknowledge that you have read, understood, and agreed to the terms of this Policy. This Policy is incorporated by reference into the Terms of Service.

1. General Refund Eligibility

1.1 Standard Refund Window

Refunds may be requested up to 48 hours before the scheduled start time of an event. Requests submitted within 48 hours of the event start are not eligible for a refund.

1.2 Refund Request Method

All refund requests must be made in writing via email to support@tracktimealerts.com. Requests made through any other channel (e.g., phone, chat, social media) will not be processed.

1.3 Proof of Cancellation

If you are requesting a refund due to event cancellation, you must provide verifiable documentation (e.g., event organizer's official notice, public event cancellation posting, or similar proof) demonstrating that the event did not take place.

1.4 Processing Fees

Approved refunds will be issued minus applicable payment processing fees and any non-recoverable third-party transaction costs.

1.5 Refund Processing Time

Once approved, refunds will be processed within 7–10 business days, depending on your financial institution.

2. Non-Refundable Situations

Refunds will not be granted in the following situations:

  • Failure to submit a refund request within the 48-hour advance window.
  • Failure to provide required proof of event cancellation when applicable.
  • Partial or delayed delivery of messages or alerts caused by factors outside our reasonable control (see Section 3).
  • User error, including but not limited to incorrect event selection, account misconfiguration, or failure to monitor alerts.
  • Technical issues resulting from User's hardware, operating system, device settings, or internet/cellular connectivity.

3. Service Delivery and Limitations

3.1 Message Delivery

While the Service is designed to provide timely alerts and notifications, we cannot guarantee that all messages will be delivered.

3.2 Causes of Delivery Failure

Failures or delays may result from, but are not limited to:

  • Internet or cellular network outages
  • Carrier restrictions or filtering
  • End-user device configuration
  • Email or SMS provider disruptions
  • Event venue coverage limitations

3.3 Reasonable Efforts

We will use commercially reasonable efforts to assist Users in troubleshooting and resolving technical issues. However, delivery failures are inherent to messaging technologies and are considered an expected risk of using the Service.

3.4 No Guaranteed Refund

Refunds will not be automatically granted due to partial or complete message delivery failures caused by the above factors.

4. Dispute Resolution

4.1 Contact Us First

If you believe a charge was made in error, please contact us at support@tracktimealerts.com before initiating a dispute with your financial institution.

4.2 Chargebacks

Filing a chargeback without first attempting to resolve the matter with us may result in suspension or termination of your account. We reserve the right to dispute chargebacks with supporting documentation of Service use.

4.3 Governing Law

This Policy shall be governed by and construed under the laws of the state in which Off Camber LLC is organized. Any disputes arising under this Policy shall be resolved in the courts of that jurisdiction.

5. Policy Updates

We may update or revise this Policy from time to time. The latest version will always be posted within the application and/or on our website. Continued use of the Service following any such updates constitutes your acceptance of the revised Policy.