Driver FAQs

If you can see the event listed but not the schedule, it likely hasn’t been published yet.

When you log in, the event may appear under Upcoming Events even if the organizer is still finalizing the schedule. Until the schedule is published, it won’t be visible to participants.

Once the organizer publishes the schedule, you’ll receive an email notification and will have full access to view the event schedule.

If you can’t log in, it usually means one of two things.

If you haven’t been registered for an event by the event organizer yet, you won’t have a driver account. Once you’re registered, you’ll receive an email with instructions on how to log in.

If you’ve already received that email or have logged in before and are now having trouble accessing your account, use the password reset link on the login page. That should get you back in quickly and ready for the event.

Still stuck? Email support@tracktimealerts.com and we’ll sort it out.

Check your spam folder for an email from Track Time Alerts. Still nothing? Stop by the registration desk. They can resend it, or show you a QR code to sign up on the spot.

Not at all — you’re free to use Track Time Alerts however you like. But you’d be missing out.

The mobile app delivers real-time notifications for scheduled sessions, as well as important updates during the event: schedule changes, weather holds, or fun extras like an impromptu paddock gathering.

Your privacy is safe — our Terms of Service and Privacy Policy are clear that we don’t use your information for anything outside the app. Your information is visible only to the organization running your event. Your instructor sees your profile, and you see theirs.

Get the app from your platform’s app store by searching “Track Time Alerts”: App Store · Google Play

Absolutely. Once you log in, you can print a physical copy of just your schedule or download an Excel file of the full event, including all run groups. Just remember, if the schedule changes, the app has the update and the paper doesn’t.

Yes. In the app, turn on sharing for the event and you’ll get a shareable link to send to whoever you like: family at home, friends in the paddock, your pit crew. For each event, you choose how much is on it, from your photos and last name to your car details, and it updates right alongside your schedule, so they always know when you’re on.

Anyone with the link can open it, so send it only to people you want to see it. The link stops working 48 hours after the event, unless you choose to keep it live, and turning sharing off ends it for good. Sharing is available only in the Track Time Alerts mobile app, and your organizer can turn sharing off for their event.

If your organizer uses Event Glovebox (an add-on for their event), the event’s documents (supps, tech forms, track maps) are in Event Glovebox for that event, in the app and on the driver portal. Tap one to open it. Pinch to zoom on maps.

Your students for the day: their photos, their cars, car numbers and contact info, plus each student’s schedule and run group. When their schedule changes, you have the update too. Your students see your photo, car and number, so they can find you at the grid.

Nothing at all. The event covers the cost, so all you need to do is download the mobile app, log in, and allow notifications. You’ll then get real-time updates throughout the event at no charge.

No. Track Time Alerts doesn’t send text messages. Your alerts come from the app and show up on your lock screen, like any other notification on your iPhone or Android. They’re faster than a text, they carry more detail, and they work over the garage Wi-Fi when there’s no cell signal.